Aftermarket
Book reviews for "Aftermarket" sorted by average review score:
The Auto Aftermarket Service Specialist Market
Published in Digital by (01 May, 1997)
Amazon base price: $1,625.00
The 2003-2008 World Outlook for In-car Entertainment Aftermarket Products
Published in Digital by ICON Group International, Inc. (02 June, 2003)
Amazon base price: $795.00
Auto Parts & Accessories for Aftermarket in Japan: A Strategic Entry Report, 1996 (Strategic Planning Series)
Published in Ring-bound by Icon Group International, Inc. (07 July, 1999)
Amazon base price: $99.95
Aircooled VW Interchange Manual: The User's Guide to Original and Aftermarket Parts for Mild, Fast Road and Full Race Tune
Published in Paperback by Motorbooks International (25 November, 1996)
Amazon base price: $
Aftermarket Wholesaling Management: Automotive Aftermarket Management
Published in Hardcover by Northwood Inst (01 June, 1990)
Amazon base price: $21.95
AFTERMARKET TECHNOLOGY CORP.: Labor Productivity Benchmarks and International Gap Analysis (Labor Productivity Series)
Published in Ring-bound by Icon Group International, Inc. (25 April, 2000)
Amazon base price: $210.00
AFTERMARKET TECHNOLOGY CORP.: International Competitive Benchmarks and Financial Gap Analysis (Financial Performance Series)
Published in Ring-bound by Icon Group International, Inc. (31 October, 2000)
Amazon base price: $210.00
Aftermarket Business, 1989
Published in Paperback by Edgell Communications (01 December, 1988)
Amazon base price: $25.00
After the Sale: How to Manage Product Service for Customer Satisfaction and Profit
Published in Hardcover by Solomon Pr (01 January, 2000)
Amazon base price: $89.00
Average review score: 
I am thankful for a job well done
AFTER THE SALEJoe Patten & William Bleuel have succeeded in providing a quality book that packages the key functions, duties and deliverables in a single text. It is a must for new service managers and is written in a hands-on real world style that matches the needs of both new and experienced managers, whether it is to learn new techniques, improve their understanding of key elements, or review current practices for potential change. It focuses on the core processes within service with a strong attention to detail, quality and delivery. Most of all it is a text that has something for everyone and does not shy away from measurement or implementation issues. It's a great primer and there is no question readers will save a bit of "scar tissue" by applying the principles presented.
In addition this text, and others like it, are desparately needed in business schools. Customer service has too long been missing in undergraduate and graduate education. With the services industry becoming a focal point of our economy, Mr.Patton and Bleuel's text is very timely and it is encouraging to see a few of our institutions. recognize the need to incorporate this within their management programs.
5160-18: US Automotive Aftermarket (US Reports)
Published in Spiral-bound by Frost & Sullivan (31 July, 1994)
Amazon base price: $
"AFTER THE SALE" says it all. I would like to formally thank the authors for writing the book that is saving my company a lot of time and money" - and keeping my customers satisfied.
I have not only purchased this book - but all of the other technical support books by the same author. A good use of my companies resources!
Brian de Francesca, CEO - Asia Bio Systems (360) brian@asiabio.com